TO THE SELF-MADE COMMUNITY
[Updated 5/10/20] After a period of careful consideration, and recognizing the social responsibility we have to you and our community, we wanted to give you an important update on Self-Made Couture’s retail business. We have made the decision to keep virtual appointments as an option for those who feel most comfortable with that option and have also opened our physical location in Cleveland, Ohio only at this time.
For all customers outside of Cleveland, Ohio, our dedicated team will be available to consult with you regarding the design of your custom look(s), gather your measurements and accept your payment electronically. Our website remains open and customers with existing measurements can log in to their account to purchase. New customers can do the same and follow our step-by-step video guides to easily set up their measurement profile and complete their order.
Orders in production are unaffected.
We have put together a helpful FAQ below if you have further questions and our team is here to help otherwise.
Are showrooms still open?
The retail showroom in Cleveland, Ohio is open, Toronto will remain closed until the government says otherwise.
What if I want to see fabrics in person?
If you are in Cleveland, Ohio then you can come in person to our showroom for an appointment. We can provide mobile appointments (in the Greater Toronto area only) at this time. If you are not in Cleveland or Toronto then during your virtual appointment you will be provided photos of the fabrics and live video (if possible). Our online business remains the same and any look you have in mind we can discuss via chat or phone regardless of it being on our website or not.
- If you have ordered from us before, you already have a measurement profile. You can chat with us via website, phone call or virtual appointment to design your look and process your order for any item you want (not just what is on the website).
- If this is your first time, you can chat with us to design your look, create an account and follow our simple video guide to submit your measurements all virtually.
Can I purchase now and enter my measurements at a later date?
Yes, we usually allow 14 days for our customers to enter their measurements after purchasing. If you are coming to the end of this timeframe and need more time, please contact our team.
Will I experience delays receiving my order?
Our production team is able to produce your order and ship in four weeks. Please note that we will not be able to start producing your order until you have completed your measurements.
Can I get COVID-19 from my Self-Made Couture package?
We partner with the world’s largest suit manufacturers. Every garment produced by Self-Made Couture is held to the highest production standards in the world. The World Health Organization has advised that the risk from packages shipped is very low and that you may open your package and wear your garments.