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We are a proud black owned business #BlackLivesMatter

FAQs


FAQ’S

If you don’t find what you are looking for below then send us an email at info@selfmadecouture.com and we will be happy to help.

Suits,​ ​Shirts​ ​&​ ​Casual

  • How​ ​are​ ​Self-Made​ ​Couture ​suits​ ​constructed?
    • Each​ ​Self-Made​ ​Couture​ ​garment​ ​is​ ​digitally​ ​laser​ ​cut​ ​and​ ​hand​ ​sewn from​ ​fine​ ​fabrics​ ​sourced​ ​around​ ​the​ ​globe.​ ​We​ ​start​ ​your​ ​garments​ ​by​ ​making​ ​a digital​ ​pattern​ ​of​ ​your​ ​body.​ ​Those​ ​measurements​ ​are​ ​converted​ ​into​ ​a​ ​pattern that​ ​is​ ​uniquely​ ​designed​ ​to​ ​fit​ ​on​ ​your​ ​body.​ ​From​ ​there,​ ​your fabric​ ​is​ ​precisely​ ​cut​ ​on​ ​our​ ​digital,​ ​laser​ ​cutting​ ​machines.​ ​Throughout​ ​this process,​ ​each​ ​customer’s​ ​pattern​ ​is​ ​saved​ ​digitally.​ This ​ensures​ ​that​ ​your​ ​next​ ​suit, shirt​ ​or​ ​blazer​ ​will​ ​be​ ​cut​ ​exactly​ ​the​ ​same.
  • How​ ​long​ ​does​ ​it​ ​take​ ​to​ ​make​ ​a​ ​custom​ ​suit?
    • Please allow up to 21 business days. If the delivery is expected to take longer we will promptly notify you.
  • What​ ​brands​ ​of​ ​fabrics​ ​do​ ​you​ ​use?
    • We​ ​offer​ ​thousands​ ​of​ ​fabrics​ ​from​ ​famous​ ​mills​ ​and​ ​textile​ ​companies all​ ​over the​ ​world.
  • How​ ​should​ ​I​ ​wash​ ​my​ ​shirts,​ ​suits,​ ​etc?
    • We​ ​recommend​ ​dry​ ​clean​ ​only.
  • What​ ​type​ ​of​ ​garments​ ​does​ ​Self-Made​ ​Couture ​make?
    • We​ ​provide​ ​suits,​ ​tuxedos,​ ​shirts,​ ​trousers,​ ​blazers and coats​.

  • Can​ ​your​ ​​suits​ ​fit the​ “big-boned” ​body type?
    • Yes, whatever measurements you have, ​all​ ​of​ ​our​ ​products​ ​are customized​ ​and​ ​tailored​ to fit you perfectly.
  • How​ ​do​ ​I​ ​get​ ​measured​ ​for​ ​a​ ​custom​ ​suit​ ​when​ ​buying​ ​online?
    • You​ ​and a friend can​ ​watch​ ​our​ ​easy-to-follow​ ​measurement tutorial​ ​videos​ here​ and easily submit your measurements after check out.
  • Can​ ​I​ ​use​ ​measurements​ ​taken​ ​by​ ​my​ ​own​ ​tailor?
    • We strongly recommend NOT going to a tailor. Our measurement process is custom so please just follow the video that appears after checkout or​ ​request​ ​an​ ​appointment to get your perfect fitting custom suit measured by one of our stylist. Also please note that if you use another method such as a tailor for your measurements then our Guarantee will not apply.
  • Can​ ​I​ ​base​ ​my​ ​measurements​ ​on​ ​a​ ​favorite​ ​suit​ ​that​ ​I​ ​own?
    • Not​ ​at​ ​this​ ​time. Please​ ​use​ ​our​ ​measurement​ ​videos​ ​or​ ​request​ ​an​ ​appointment to get your perfect fitting custom suit.

Shipping,​ ​Returns​ ​&​ ​Services

  • Does​ ​Self-Made​ ​Couture​ ​ship​ ​internationally?
    • Yes, all orders​ ​are​ ​shipped​ ​​with​​ ​leading​ ​companies — namely​ ​USPS, UPS​ ​and​ ​FedEx. Delivery​ ​to​ ​PO​ ​boxes,​ ​however,​ are​ ​not​ ​possible at this time.
  • How​ much ​in​ ​advance​ ​should​ ​I​ ​order​ ​before​ ​a​ ​special​ ​occasion​ ​like​ ​a​ ​wedding?
    • We recommend 45-60​ ​days​ ​prior​ ​to​ ​your special occasion.
  • Do​ ​you​ ​offer​ ​any​ ​discounts​ ​for​ ​a​ ​wedding​ ​party?
    • Yes,​ ​please​ ​contact​ ​our​ ​team​ ​at​ ​​info@selfmadecouture.com​​ ​and​ ​let​ ​us​ ​know how​ ​many​ ​are​ ​in​ ​your​ ​party​ ​so​ ​we​ ​can​ ​create​ your ​custom​ ​offer.
  • What​ ​is​ ​the​ ​Self-Made​ ​Couture​ ​Guarantee?
    • Check out our Guarantee Fit Page to learn more.
  • Do you give refunds? 
    • No, unfortunately we do not offer refunds. We will issue store credit if there is a serious issue that cannot be fixed otherwise we provide free remakes and alteration credit.

  • When​ ​did​ ​Self-Made​ ​Couture​ ​start?
    • We​ ​were​ ​founded​ ​in​ ​2015.
  • Where​ ​is​ ​Self-Made​ ​Couture​ ​headquartered?
    • We​ ​are​ ​duly​ ​registered​ ​in​ ​both Ohio, USA ​and​ ​Toronto, Canada.
  • Where​ ​are​ ​your​ ​suits​ ​and​ ​other​ ​garments​ ​constructed?
    • Our​ ​fabrics​ ​are​ ​sourced​ ​globally​ ​and​ ​then​ ​constructed​ ​in​ ​our​ ​master​ ​tailoring facilities​ abroad.
  • What​ ​does​ ​an​ ​appointment​ ​entail?
    • We​ ​will​ ​walk​ ​you​ ​through​ ​the customization​ ​options and ​fabrics in person and then, we will​ ​take​ ​your​ ​measurements​ ​to​ ​ensure​ ​the​ ​best​ ​garment​ ​is​ ​made​ ​the​ ​first​ ​time.​ ​Please​ ​allow​ ​up​ ​to​ ​1​ ​hour for​ ​your​ ​first​ ​appointment.
  • Can​ ​I​ ​supply​ ​my​ ​own​ ​fabrics?
    • Unfortunately, we do not​ ​accept​ ​outside​ ​fabrics.​ ​If​ ​there​ ​is​ ​a​ ​style​ ​you​ ​prefer,​ ​you can​ ​submit​ ​a​ ​picture​ ​to​ ​​info@selfmadecouture.com​​ ​and​ ​we​ ​will​ ​check​ ​our inventory​ ​for​ ​you.
  • What​ ​customization options​ ​does​ ​Self-Made​ ​Couture​ ​offer?
    • We​ ​have​ ​dozens​ ​of​ ​customization​ ​options​ for you to choose from. You can see the changes being made right away on your screen thanks to our custom builders.

​Additional​ ​Questions

  • What​ ​are​ ​the​ ​differences​ ​between​ ​your​ ​fit​ ​options?
    • We have a few fit options: classic, moderate, slim, & super slim.
  • What​ ​payment​ ​methods​ ​do​ ​you​ ​accept?
    • We accept Visa,​ ​Mastercard,​ ​American​ ​Express, Discover, AfterPay, Cash App, Cash (in person appointments only) and ​PayPal​.
  • What​ ​currency​ ​is​ ​used​ ​for​ ​transactions?
    • Our website will automatically change our website pricing to your home currency.
  • Will​ ​there​ ​be​ ​sales​ ​tax​ ​on​ ​my​ ​order?
    • Depending on the city you are in,​ ​it​ ​may​ ​be​ ​added​ ​on​ ​your​ ​order​ ​at​ ​checkout.