FAQs

FAQ’S

If you don’t find what you are looking for below then send us an email at info@selfmadecouture.com and we will be happy to help.

Suits,​ ​Shirts​ ​&​ ​Casual

  • How​ ​are​ ​Self-Made​ ​Couture ​suits​ ​constructed?
    • Each​ ​Self-Made​ ​Couture​ ​garment​ ​is​ ​digitally​ ​laser​ ​cut​ ​and​ ​hand​ ​sewn from​ ​fine​ ​fabrics​ ​sourced​ ​around​ ​the​ ​globe.​ ​We​ ​start​ ​your​ ​garments​ ​by​ ​making​ ​a digital​ ​pattern​ ​of​ ​your​ ​body.​ ​Those​ ​measurements​ ​are​ ​converted​ ​into​ ​a​ ​pattern that​ ​is​ ​uniquely​ ​designed​ ​to​ ​fit​ ​on​ ​your​ ​body.​ ​From​ ​there,​ ​your fabric​ ​is​ ​precisely​ ​cut​ ​on​ ​our​ ​digital,​ ​laser​ ​cutting​ ​machines.​ ​Throughout​ ​this process,​ ​each​ ​customer’s​ ​pattern​ ​is​ ​saved​ ​digitally.​ This ​ensures​ ​that​ ​your​ ​next​ ​suit, shirt​ ​or​ ​blazer​ ​will​ ​be​ ​cut​ ​exactly​ ​the​ ​same.
  • How​ ​long​ ​does​ ​it​ ​take​ ​to​ ​make​ ​a​ ​custom​ ​suit?
    • Please allow up to 4-6 weeks. If the delivery is expected to take longer we will promptly notify you.
  • What​ ​brands​ ​of​ ​fabrics​ ​do​ ​you​ ​use?
    • We​ ​offer​ ​thousands​ ​of​ ​fabrics​ ​from​ ​famous​ ​mills​ ​and​ ​textile​ ​companies all​ ​over the​ ​world.
  • How​ ​should​ ​I​ ​wash​ ​my​ ​shirts,​ ​suits,​ ​etc?
    • We​ ​recommend​ ​dry​ ​clean​ ​only.
  • What​ ​type​ ​of​ ​garments​ ​does​ ​Self-Made​ ​Couture ​make?
    • We​ ​provide​ ​suits,​ ​tuxedos,​ ​shirts,​ ​trousers,​ ​blazers and coats​.

  • Can​ ​your​ ​​suits​ ​fit the​ “big-boned” ​body type?
    • Yes, whatever measurements you have, ​all​ ​of​ ​our​ ​products​ ​are customized​ ​and​ ​tailored​ to fit you perfectly.
  • How​ ​do​ ​I​ ​get​ ​measured​ ​for​ ​a​ ​custom​ ​suit​ ​when​ ​buying​ ​online?
    • You​ ​and a friend can​ ​watch​ ​our​ ​easy-to-follow​ ​measurement tutorial​ ​videos​ here​ and easily submit your measurements online.
  • Can​ ​I​ ​use​ ​measurements​ ​taken​ ​by​ ​my​ ​own​ ​tailor?
    • We strongly recommend NOT going to a tailor. Our measurement process is custom so please just follow the video that appears after checkout or​ ​request​ ​an​ ​appointment to get your perfect fitting custom suit measured by one of our stylist. Also please note that if you use another method such as a tailor for your measurements then our Guarantee will not apply.
  • Can​ ​I​ ​base​ ​my​ ​measurements​ ​on​ ​a​ ​favorite​ ​suit​ ​that​ ​I​ ​own?
    • Not​ ​at​ ​this​ ​time. Please​ ​use​ ​our​ ​measurement​ ​videos​ ​or​ ​request​ ​an​ ​appointment to get your perfect fitting custom suit.

Shipping,​ ​Returns​ ​&​ ​Services

  • Does​ ​Self-Made​ ​Couture​ ​ship​ ​internationally?
    • Yes, all orders​ ​are​ ​shipped​ ​​with​​ ​leading​ ​companies — namely​ ​DHL, UPS​ ​and​ ​FedEx. Delivery​ ​to​ ​PO​ ​boxes,​ ​however,​ are​ ​not​ ​possible at this time.
  • How​ much ​in​ ​advance​ ​should​ ​I​ ​order​ ​before​ ​a​ ​special​ ​occasion​ ​like​ ​a​ ​wedding?
    • We recommend 45-60​ ​days​ ​prior​ ​to​ ​your special occasion.
  • Do​ ​you​ ​offer​ ​any​ ​discounts​ ​for​ ​a​ ​wedding​ ​party?
    • Yes,​ ​please​ ​contact​ ​our​ ​team​ ​at​ ​​info@selfmadecouture.com​​ ​and​ ​let​ ​us​ ​know how​ ​many​ ​are​ ​in​ ​your​ ​party​ ​so​ ​we​ ​can​ ​create​ your ​custom​ ​offer.
  • What​ ​is​ ​the​ ​Self-Made​ ​Couture​ ​Guarantee?
    • Check out our Guarantee page to learn more.
  • Do you give refunds? 
    • No, unfortunately we do not offer refunds. We will issue store credit if there is a serious issue that cannot be fixed otherwise we provide free remakes and alteration credit.

  • When​ ​did​ ​Self-Made​ ​Couture​ ​start?
    • We​ ​were​ ​founded​ ​in​ ​2015.
  • Where​ ​is​ ​Self-Made​ ​Couture​ ​headquartered?
    • We​ ​are​ ​duly​ ​registered​ ​in​ Cleveland, ​Ohio, USA.
  • Where​ ​are​ ​your​ ​suits​ ​and​ ​other​ ​garments​ ​constructed?
    • Our​ ​fabrics​ ​are​ ​sourced​ ​globally​ ​and​ ​then​ ​constructed​ ​in​ ​our​ ​master​ ​tailoring facilities​ abroad.
  • What​ ​does​ ​an​ ​appointment​ ​entail?
    • We​ ​will​ ​walk​ ​you​ ​through​ ​the customization​ ​options and ​fabrics in person and then, we will​ ​take​ ​your​ ​measurements​ ​to​ ​ensure​ ​the​ ​best​ ​garment​ ​is​ ​made​ ​the​ ​first​ ​time.​ ​Please​ ​allow​ ​up​ ​to​ ​1​ ​hour for​ ​your​ ​first​ ​appointment.
  • Can​ ​I​ ​supply​ ​my​ ​own​ ​fabrics?
    • Unfortunately, we do not​ ​accept​ ​outside​ ​fabrics.​ ​If​ ​there​ ​is​ ​a​ ​style​ ​you​ ​prefer,​ ​you can​ ​submit​ ​a​ ​picture​ ​to​ ​​info@selfmadecouture.com​​ ​and​ ​we​ ​will​ ​check​ ​our inventory​ ​for​ ​you.
  • What​ ​customization options​ ​does​ ​Self-Made​ ​Couture​ ​offer?
    • We​ ​have​ ​dozens​ ​of​ ​customization​ ​options​ for you to choose from. You can see the changes being made right away on your screen thanks to our custom builders.

​Additional​ ​Questions

  • What​ ​are​ ​the​ ​differences​ ​between​ ​your​ ​fit​ ​options?
    • We have a few fit options: classic, moderate, slim, & super slim.
  • What​ ​payment​ ​methods​ ​do​ ​you​ ​accept?
    • We accept Visa,​ ​Mastercard,​ ​American​ ​Express, Discover, AfterPay, Cash App, Venmo and Cash (in person appointments only).
  • What​ ​currency​ ​is​ ​used​ ​for​ ​transactions?
    • Our website will automatically change our website pricing to your home currency.
  • Will​ ​there​ ​be​ ​sales​ ​tax​ ​on​ ​my​ ​order?
    • Depending on the city you are in,​ ​it​ ​may​ ​be​ ​added​ ​on​ ​your​ ​order​ ​at​ ​checkout.

FAQs

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.